Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in luxury guest services! At Grand Hotel Tucson, we value passion over experience and provide comprehensive training to help you thrive. Be the first smile our guests see and master the art of creating unforgettable stays in the heart of Arizona's vibrant culture. Enjoy competitive pay, flexible scheduling, and growth opportunities within our global network.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management software (PMS) for daily tasks
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Act as a local concierge with recommendations for attractions
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent (GED)
- Proficient in basic computer applications
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and commitment to service excellence
- Must pass background check and drug screening