Job Description
Join our award-winning hospitality team as a Front Desk Agent in the heart of Chicago! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. This full-time position offers flexible shift schedules including nights, weekends, and holidays. You'll be the first point of contact for our international clientele, handling check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive training, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications via phone/email
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with local recommendations and tourist inquiries
Qualifications
- High school diploma or equivalent (no experience necessary)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with willingness to learn new systems
- Exceptional problem-solving and multitasking abilities
- Professional appearance and positive attitude
- Ability to stand for extended periods
- Valid work authorization (US citizens or authorized residents)