Job Description
Welcome to The Setai Miami, a premier destination in South Beach. We are currently seeking a dynamic and welcoming Front Desk Agent to join our world-class team. This is an excellent opportunity for individuals looking to launch their career in the hospitality industry with no prior experience required.
As the face of our hotel, you will play a crucial role in creating memorable first impressions for our guests. We pride ourselves on providing exceptional service in a fast-paced, yet rewarding environment. If you are a natural communicator with a positive attitude and a passion for helping others, we want to meet you.
Why Join Us?
- Competitive salary ($18.00 - $22.00/hour).
- Comprehensive training program for new hires.
- Health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- A supportive and inclusive work culture.
Responsibilities
- Greet and welcome guests upon arrival with warmth and professionalism, managing check-in and check-out procedures efficiently.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding room availability, amenities, and local attractions.
- Process payments, handle cash transactions, and resolve any billing discrepancies with accuracy.
- Maintain the reception area in pristine condition, ensuring it reflects the high standards of the property.
- Assist guests with directions, recommendations, and special requests to enhance their stay experience.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Update guest records in the Property Management System (PMS) and maintain accurate logs of daily activities.
Qualifications
- High school diploma or equivalent required; hospitality degree is a plus but not mandatory.
- No prior experience required—we provide full training for the right candidate.
- Excellent verbal communication skills and a friendly, approachable demeanor.
- Proficiency with basic computer applications and hotel management software (training provided).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A valid driver's license and willingness to travel within the city.