Job Description
Join our award-winning hospitality team as a Front Desk Agent in Charlotte! We're seeking energetic individuals with no prior experience to deliver exceptional guest experiences. Enjoy flexible shift schedules while building valuable customer service skills in a supportive environment.
As a key member of our hotel team, you'll handle guest check-ins, manage reservations, and resolve inquiries with professionalism. We provide comprehensive training to ensure your success. If you're passionate about service and thrive in dynamic settings, this is your perfect entry point into hospitality!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle phone reservations and guest inquiries
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with solution-oriented approach
- Maintain a clean and organized front desk area
- Assist with luggage and guest requests
Qualifications
- No experience required - full training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Attention to detail and organizational abilities