Job Description
Join our award-winning team at Hospitality Plus Group as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to serve as the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. If you're a friendly, organized person ready to launch your hospitality career in Louisville's vibrant downtown, this is your opportunity to shine!
Responsibilities
- Check-in/out guests with warm professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Ensure the lobby area remains immaculate and welcoming
- Assist with local recommendations and guest requests
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer literacy (training provided)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and demeanor
- Valid driver's license (preferred)