Job Description
Are you a friendly and organized individual looking to start a rewarding career in the hospitality industry? Grand Hotel Group is currently seeking enthusiastic Front Desk Agents to join our dynamic team in Dallas, Texas.
We understand that not everyone has prior hospitality experience, and that is why we are looking for candidates with a strong work ethic and a positive attitude. We provide comprehensive training to help you master the role and excel in customer service. Join us and become part of a team dedicated to creating unforgettable guest experiences.
Responsibilities
- Check guests in and out efficiently, ensuring all registration and payment procedures are accurate.
- Answer incoming phone calls and emails promptly, transferring inquiries to the appropriate department.
- Handle guest inquiries, complaints, and special requests with professionalism and a solution-oriented approach.
- Manage the front desk cash drawer and reconcile daily transactions.
- Maintain a clean, welcoming, and organized lobby and reception area.
- Process credit card payments and issue room key cards securely.
- Assist with general hotel operations as needed during shifts.
Qualifications
- High school diploma or equivalent is preferred but not strictly required.
- Strong interpersonal and communication skills are essential.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer literacy and typing proficiency.
- A warm, welcoming demeanor and a genuine desire to help others.