Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! No hospitality experience needed – we provide comprehensive training for motivated individuals passionate about customer service. This entry-level role offers growth opportunities into management, competitive benefits, and a vibrant team environment. Located in downtown Wichita, our hotel is a premier destination for business and leisure travelers. If you're a friendly, organized professional ready to launch your career in hospitality, we want to meet you!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and key distribution
- Handle guest inquiries, requests, and resolve complaints promptly
- Process payments, maintain accurate billing records, and manage cash drawer
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through exceptional service and cleanliness
- Assist with administrative tasks including filing and data entry
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – training provided!
- Proficient in basic computer skills and reservation systems
- Exceptional communication and interpersonal abilities
- Strong problem-solving and multitasking capabilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive attitude
- Must pass background check and drug screening