Job Description
Join our award-winning hospitality team at Grand Hotel Wichita as a Front Desk Agent! We're seeking passionate, customer-focused individuals to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a vibrant downtown location. If you're a natural people person with a positive attitude, we want you on our team!
Responsibilities
- Warmly greet and register/check out hotel guests with exceptional customer service
- Manage reservations, room assignments, and billing inquiries accurately
- Handle guest requests and resolve issues promptly and professionally
- Operate hotel management systems (training provided)
- Maintain a clean and organized front desk area
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash drawer procedures
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive demeanor
- Attention to detail and problem-solving abilities
- Must be authorized to work in the US