Job Description
Join our award-winning hospitality team at the Minneapolis Grand Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience is required – we provide comprehensive training. If you're passionate about customer service and thrive in a dynamic environment, this is your opportunity to launch a rewarding career in the heart of downtown Minneapolis.
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations and room assignments using our proprietary PMS software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and provide local area recommendations
- Uphold strict brand standards and cleanliness protocols
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in basic computer applications (MS Office)
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- No hospitality experience required – full training provided
- Must pass background check and drug screening