Job Description
Welcome to Grand Oasis Hotel & Spa, where luxury meets comfort in the heart of Palm Springs. We are currently seeking a dynamic and detail-oriented Part-Time Front Desk Agent to join our dedicated team. As a premier hospitality provider, we pride ourselves on delivering exceptional guest experiences that turn first-time visitors into loyal patrons.
Why join us?
- Competitive hourly pay of $18.00 - $22.00.
- Flexible scheduling to accommodate your lifestyle.
- Employee discount on dining and spa services.
- A supportive, inclusive, and fun work environment.
If you have a passion for service and a knack for problem-solving, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring all registration forms and credit card authorizations are completed accurately.
- Answer incoming calls and respond to emails promptly, providing information about hotel amenities and local attractions.
- Manage the front desk lobby area, maintaining a clean, organized, and welcoming atmosphere at all times.
- Handle guest inquiries and complaints with patience and professionalism, escalating issues to management when necessary.
- Process payments, manage cash drawers, and balance daily financial reports.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to stand for extended periods and lift moderate weights.
- Must be available to work weekends and holidays as required by business needs.
- Valid driver's license and clean driving record.