Job Description
Join the Grand Plaza Hotel, Philadelphia's premier luxury destination, and embark on a rewarding career in hospitality! We're seeking passionate full-time hotel staff to deliver exceptional guest experiences in the heart of the city. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment.
As a key member of our team, you'll contribute to our reputation for excellence while working alongside industry professionals. We value teamwork, attention to detail, and genuine hospitality. Apply today to be part of our award-winning team!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout guest stays
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Maintain accurate records using hotel management systems
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Strong communication and interpersonal skills
- Proficiency in hotel management software (Opera, Fidelio)
- Ability to work flexible shifts, including nights/weekends/holidays
- Valid Pennsylvania Food Handler's Certificate (if applicable to role)
- High school diploma or equivalent required
- Fluency in English; Spanish proficiency preferred