Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Colorado Springs' premier hospitality destination. Apply today to become the welcoming face of our renowned establishment!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments via PMS software
- Handle guest inquiries with prompt, personalized solutions
- Process payments and manage cash drawer procedures
- Coordinate with housekeeping and security teams
- Uphold strict safety and emergency response protocols
- Execute upselling strategies for premium services
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or similar PMS systems
- Ability to work independently during night shifts
- Valid Colorado driver's license preferred
- Basic knowledge of local attractions and services
- Flexible availability including weekends and holidays
- High school diploma or equivalent required