Job Description
Join our award-winning team at Grand Horizon Hotels in Portland, VA! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. No prior experience needed – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. Work in a vibrant environment where your smile and dedication create unforgettable guest experiences. Apply today and transform your passion for service into a rewarding career path!
Responsibilities
- Warmly welcome and check-in guests with efficiency and professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest interactions and transactions
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash drawer responsibilities
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts, including nights/weekends
- Positive attitude and customer-first mindset
- Reliable transportation to workplace
- Willingness to undergo background check