Job Description
Join our award-winning hospitality team at Grand Hotel Tucson as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to create memorable guest experiences. Perfect for career changers or recent graduates, this role offers comprehensive training in reservation systems, guest relations, and hotel operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. No experience needed – we provide all training! Apply today to start your career in hospitality.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments
- Address guest inquiries with exceptional service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Uphold brand standards through professional appearance and demeanor
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (evenings, weekends, holidays)
- Customer service experience preferred but not required
- Must pass background check and drug screening