Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. If you're passionate about customer service and eager to grow your career in hospitality, this is your perfect starting point. Enjoy comprehensive training, a supportive team environment, and competitive benefits. Apply today and become part of Wichita's premier hotel experience!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle billing inquiries
- Resolve guest concerns with professionalism and empathy
- Maintain a clean and organized lobby area
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends
- Attention to detail and organizational abilities
- No hospitality experience required - we provide full training!