Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel in the heart of San Francisco! No prior experience is required – we're seeking enthusiastic individuals ready to kickstart their career in customer service. You'll be the first point of contact for our international guests, delivering exceptional experiences while learning the ropes of premium hospitality operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
We offer:
- 401(k) with company match
- Comprehensive health benefits
- Free employee meals
- Hotel discounts worldwide
- Career development programs
Responsibilities
- Warmly greet and register guests with efficiency and professionalism
- Manage check-in/check-out procedures using our PMS system
- Handle guest inquiries and resolve complaints promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Book reservations and manage room availability
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Positive attitude with strong problem-solving abilities
- Basic computer literacy (MS Office, reservation systems)
- Ability to stand for extended periods
- Flexible schedule availability (nights, weekends, holidays)
- Professional appearance and demeanor
- Willingness to learn new systems quickly