Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic, guest-focused individuals to kickstart their hospitality careers. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Minneapolis location. Be the first face our guests see and create memorable experiences!
Responsibilities
- Warmly welcome and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests via phone, email, and in-person
- Maintain accurate guest records using hotel management software
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer procedures
- Uphold brand standards and safety protocols
Qualifications
- No experience required – full training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing, MS Office)
- Ability to work flexible hours including nights/weekends
- Positive attitude and passion for customer service
- High school diploma or equivalent