Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're urgently seeking energetic individuals with no prior experience to deliver exceptional guest experiences. Perfect for career starters in the hospitality industry, this role offers comprehensive training and growth opportunities. Work in our vibrant downtown Portland location and become the first point of contact for our valued guests.
Responsibilities
- Check in/out guests efficiently with a warm, professional demeanor
- Manage reservations and room assignments using PMS software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficient with basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible schedule including weekends and holidays
- Customer service orientation (retail/hospitality preferred)