Job Description
Join our award-winning team at the Grand Plaza Hotel in downtown Cleveland! We're seeking energetic Front Desk Agents to create exceptional guest experiences. No prior experience required – we provide comprehensive training to kickstart your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a luxury hotel environment.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Contribute to a positive team atmosphere
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Availability to work evenings, weekends, and holidays
- Prior customer service experience preferred but not required
- Positive attitude and willingness to learn
- Ability to stand for extended periods