Job Description
Launch your hospitality career with Grand Hotel & Suites! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our valued guests. No prior experience required – we provide comprehensive training to set you up for success. Join our dynamic team in Wichita and deliver exceptional guest experiences while building professional skills.
Responsibilities
- Efficiently check guests in/out using our property management system
- Manage reservations and room assignments accurately
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and demeanor
- Resolve guest concerns with empathy and problem-solving
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer service mindset
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- No experience necessary – training provided