Job Description
Join our award-winning team as a Guest Services Representative at Grand Hospitality Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Columbus. As a key point of contact, you'll be the first impression of our luxury hotel, embodying our commitment to hospitality excellence. We provide comprehensive training, career growth opportunities, and a supportive environment where your passion for service shines. If you're a people person with a positive attitude and eager to learn, we want you on our team!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservation inquiries and modifications
- Assist with guest requests and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Participate in daily briefings and training sessions
Qualifications
- No prior experience required - we train all team members!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including weekends/holidays
- Proficient with basic computer systems
- Positive, solution-oriented mindset
- Valid Ohio driver's license preferred