Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic, customer-focused individuals with no prior experience to create memorable guest experiences. Enjoy flexible shift schedules while developing valuable skills in a dynamic luxury environment. Full training provided – just bring your positive attitude and willingness to learn!
Responsibilities
- Efficiently check guests in/out using our property management system
- Handle phone inquiries and reservations with professionalism
- Process payments, manage cash drawer, and resolve billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Assist with luggage and guest requests
- Maintain accurate guest records and confidential information
- Uphold brand standards during all interactions
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Basic computer proficiency (training provided)
- Ability to stand for extended periods
- Flexible availability for day/evening/weekend shifts
- Attention to detail and problem-solving abilities
- No hospitality experience necessary – we train!