Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Charlotte! We're urgently seeking enthusiastic individuals to deliver exceptional guest experiences. No prior experience needed – we provide comprehensive training. If you're passionate about hospitality, detail-oriented, and eager to grow your career, this is your opportunity to shine in one of Charlotte's premier locations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Assist with lobby concierge duties as needed
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexible schedule availability including weekends/holidays