Job Description
Join our award-winning downtown Chicago hotel as an Entry-Level Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences at our iconic location. Perfect for career starters seeking growth opportunities in luxury hospitality. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the Windy City.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and modify bookings per guest requests
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations to enhance guest experiences
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Professional appearance and positive attitude
- Valid work authorization required