Job Description
Join our award-winning team at Grand Hotel Detroit, where we offer weekly pay and shift-based schedules to support work-life balance. As a Front Desk Agent, you'll be the first point of contact for guests, delivering exceptional service in our luxury downtown hotel. We provide comprehensive training, competitive benefits, and a vibrant team environment. Apply today and start earning weekly!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and manage cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and billing information
Qualifications
- High school diploma or equivalent
- 1+ years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with basic computer systems
- Positive attitude and professional appearance