Job Description
Join our award-winning team at Grand Plaza Columbus as a Front Desk Agent! We're seeking charismatic individuals to deliver exceptional guest experiences in our downtown boutique hotel. This part-time role offers flexible scheduling, competitive compensation, and opportunities for career growth within our hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 6+ months hotel or customer service experience preferred
- Proficiency with PMS systems (e.g., Opera, Rainmaker)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including nights/weekends
- Valid Ohio driver's license may be required