Job Description
Join our award-winning hospitality team at Grand Plaza Hospitality Group as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our family of hotels.
What We Offer:
- Comprehensive paid training program
- Health benefits and retirement plansEmployee discounts on hotel stays
- Recognition programs for outstanding performance
- Supportive team environment
Responsibilities
- Warmly greet and check in/out guests with exceptional service
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Attention to detail and problem-solving abilities