Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels in Portland! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As a key ambassador of our brand, you'll create memorable moments through warm interactions and seamless service. We provide comprehensive training and career growth opportunities within our expanding portfolio. If you're a people person with a passion for excellence, start your hospitality journey with us today!
Responsibilities
- Warmly greet and check-in/check-out guests using our property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests, complaints, and special arrangements promptly
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure operational excellence
- Answer multi-line phones and manage communication channels efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Proficient in basic computer applications (training provided)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and willingness to learn hospitality protocols
- Valid driver's license (if required for property errands)