Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premier Charlotte location. No experience needed – we provide comprehensive training to help you thrive in a dynamic hotel environment.
Join our team where your smile and dedication make a real difference. Enjoy competitive pay, career advancement opportunities, and a supportive team culture focused on excellence.
Responsibilities
- Warmly greet and assist guests with check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Maintain organized front desk operations
- Uphold brand standards and service protocols
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer literacy (training available)
- Flexible availability including weekends/holidays
- Positive attitude and customer-focused mindset