Job Description
Join our award-winning team at Grand Horizon Hotels and launch your hospitality career! We're seeking enthusiastic Front Desk Agents with no prior experience to deliver exceptional guest experiences in the heart of Orlando. As a first point of contact, you'll create memorable moments for travelers from around the world while working flexible shifts including nights, weekends, and holidays. Enjoy comprehensive training, competitive benefits, and opportunities for advancement within our growing hotel chain.
Why Work With Us?
- Industry-leading onboarding program
- Comprehensive health benefits (Day 1 eligibility)
- Hotel discounts worldwide
- Tuition assistance programs
- Employee recognition initiatives
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage room reservations and modify bookings as needed
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate cash drawer procedures
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
- Follow all safety and security protocols
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Exceptional customer service orientation
- Basic computer literacy and data entry skills
- Strong verbal communication abilities
- Ability to multitask in a fast-paced environment
- Flexible schedule availability (nights, weekends, holidays)
- Positive attitude and problem-solving mindset