Job Description
Welcome to Apex Hospitality Group, where we redefine the standard of guest service. We are currently seeking a friendly, professional, and highly motivated Front Desk Agent to join our dynamic team in Atlanta. Even if you are new to the hospitality industry, we provide comprehensive training to help you succeed. Join us and kickstart a rewarding career in the luxury hospitality sector.
Why Choose Us?
- No Experience Necessary: We value attitude and aptitude over prior experience. Full training is provided.
- Competitive Compensation: Earn a competitive hourly wage with opportunities for performance bonuses.
- Modern Work Environment: Work in a newly renovated, upscale facility with state-of-the-art amenities.
At Apex Hospitality Group, we believe that every guest interaction is an opportunity to create a lasting memory. If you possess a positive demeanor and a strong work ethic, we want to meet you.
Responsibilities
- Greets guests warmly upon arrival and departure, ensuring a welcoming atmosphere from the moment they step through the door.
- Manages the check-in and check-out process efficiently, verifying guest information and processing payments accurately.
- Answers incoming phone calls and emails promptly, routing inquiries to the appropriate departments or providing solutions directly.
- Maintains the front desk area, ensuring it remains organized, clean, and presentable at all times.
- Handles guest inquiries, complaints, and special requests with patience, professionalism, and a problem-solving mindset.
- Assists in coordinating with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Utilizes the Property Management System (PMS) to update guest profiles and track room status.
Qualifications
- High school diploma or GED is required; a degree in hospitality is a plus but not mandatory.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new software quickly.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Reliable transportation and a professional appearance are mandatory.
- Ability to work flexible shifts, including weekends, holidays, and nights.