Job Description
Are you a people person looking to start your career in the hospitality industry? The Georgian Grand Hotel & Spa is seeking a dedicated Front Desk Agent to join our dynamic team in the heart of Atlanta. We offer a fantastic opportunity for candidates with no prior experience required to grow their skills in a premium environment.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests. We pride ourselves on exceptional service and are looking for individuals who are eager to learn and excel in a fast-paced setting.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive training program.
- Modern work environment in downtown Atlanta.
Take the first step in your hospitality career today!
Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, verifying all necessary information and processing payments.
- Answer and direct incoming phone calls and emails promptly and professionally.
- Manage mail, packages, and deliveries for guests and staff.
- Assist with concierge services, including local recommendations and directions.
- Maintain the cleanliness and organization of the reception area and lobby.
- Handle guest inquiries and resolve any issues or complaints with patience and a smile.
Qualifications
- No prior experience in hospitality is required; we provide on-the-job training.
- Strong communication and interpersonal skills.
- Professional appearance and demeanor.
- Familiarity with basic computer programs (e.g., Microsoft Office, property management systems).
- Ability to work flexible hours, including weekends and holidays.
- A valid driver's license is preferred.