Job Description
Welcome to the heart of Texas! The Downtown Austin Hospitality Group is currently seeking energetic and reliable individuals to join our team as Front Desk Agents.
We understand that everyone starts somewhere. That is why we are proud to offer no experience required positions for those eager to launch a career in the hospitality industry. If you have a friendly demeanor, a positive attitude, and a passion for service, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. You will work in a fast-paced, modern environment alongside a supportive team dedicated to excellence.
Why Join Us?
- Competitive Pay: Starting at $15.00/hr with performance bonuses.
- Flexible Scheduling: Work-life balance is our priority.
- No Experience Necessary: We provide comprehensive on-the-job training.
- Employee Discounts: Enjoy free meals and room rates at partner properties.
Take the next step in your career with us today!
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, answering questions regarding hotel amenities and local attractions.
- Check-In/Check-Out: Efficiently process guest registrations, payments, and key issuance using our Property Management System (PMS).
- Reservation Management: Handle incoming phone calls, emails, and online bookings to ensure accurate room allocations.
- Lobby Maintenance: Maintain a clean, organized, and welcoming lobby environment for guests and staff.
- Problem Resolution: Address guest inquiries and resolve any minor issues immediately to ensure a positive guest experience.
- Security: Monitor security cameras and access points to ensure the safety and security of all guests and property.
- Communication: Relay messages and coordinate with housekeeping, maintenance, and other departments.
Qualifications
- Attitude: A friendly, outgoing personality with a strong desire to serve others.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: Ability to maintain a professional appearance and demeanor at all times.
- Adaptability: Willingness to work flexible shifts, including weekends, nights, and holidays.
- Technology: Basic computer literacy and typing skills (we provide training on our specific software).
- Resilience: Ability to remain calm and polite under pressure during peak check-in times.
- Teamwork: Collaborative spirit and ability to work well within a diverse team.