Job Description
Welcome to LuxeStay Hospitality, where we define modern elegance and exceptional service. We are currently seeking a dynamic Front Desk Agent to join our award-winning team in the heart of Austin. Whether you are just starting your career or looking for a fresh start, we provide comprehensive training and a supportive environment to help you thrive.
As the first point of contact for our guests, you will play a crucial role in creating memorable experiences. We value passion, reliability, and a positive attitude above all else.
Why Join Us?
- Competitive pay of $16.00 - $22.00 per hour.
- Health, dental, and vision insurance for full-time employees.
- Generous employee discounts on stays.
- Career advancement opportunities within a growing company.
Responsibilities
- Greet guests warmly and check them in/out efficiently using our property management system.
- Handle inquiries, manage reservations, and resolve guest complaints with empathy and professionalism.
- Maintain the cleanliness and organization of the reception area and lobby at all times.
- Process payments accurately and balance daily financial reports.
- Assist with concierge services, providing local recommendations and transportation arrangements.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Answer phone calls and respond to emails promptly.
Qualifications
- High school diploma or GED required.
- Strong interpersonal and communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic computer proficiency (typing and navigating software).
- A positive attitude and a genuine desire to help others.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to stand for extended periods.