Job Description
We are seeking a friendly and professional Front Desk Agent to join our vibrant team in the entertainment capital of the world. This is an exceptional opportunity for individuals looking to launch a career in the hospitality industry with no prior experience required. If you have a welcoming personality and a passion for service, we want to hear from you.
At Grand Horizon Hotel & Resort, we offer a competitive benefits package, flexible scheduling, and a supportive work environment. As a key member of our front-line team, you will ensure our guests feel valued and comfortable from the moment they arrive.
Responsibilities
- Greet and welcome guests with a warm, professional smile and assist with check-in and check-out procedures.
- Answer incoming phone calls and respond to guest inquiries promptly and accurately.
- Handle guest complaints, requests, and special arrangements with patience and problem-solving skills.
- Maintain a clean, organized, and inviting front desk area and lobby environment.
- Process payments and manage cash transactions according to company policies.
- Assist with luggage handling, valet coordination, and concierge services as needed.
Qualifications
- No previous experience is required; full training will be provided.
- Must be at least 18 years of age.
- Strong communication skills and a positive, approachable demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Basic computer literacy and typing skills.