Job Description
Are you a people person looking to kickstart your career in the hospitality industry?
We are seeking a friendly and professional Front Desk Associate to join the team at Grand Hyatt Dallas. As one of the city's premier hospitality venues, we offer a dynamic environment where you can grow your skills and make a lasting impression on our guests.
This is an entry-level position perfect for recent graduates or those looking for a fresh start in a thriving industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a premium first impression.
- Check guests in and out efficiently using our property management system.
- Handle incoming phone calls, emails, and guest inquiries with professionalism and empathy.
- Assist guests with concierge requests, local recommendations, and room service orders.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and reconcile daily financial transactions accurately.
- Resolve guest complaints and issues in a calm, solution-oriented manner.
Qualifications
- High school diploma or GED required; hospitality degree a plus but not mandatory.
- Previous customer service experience is preferred but not required for this entry-level role.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn new software quickly.
- Strong attention to detail and time management abilities.
- Ability to work flexible hours, including weekends and holidays.