Job Description
Join Austin's premier hospitality team as a Front Desk Agent at our boutique downtown hotel! We're seeking a charismatic professional to deliver exceptional guest experiences while showcasing Austin's vibrant culture. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and love creating memorable moments for travelers worldwide. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our award-winning organization.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations, room assignments, and billing transactions
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to enhance guest stays
- Uphold brand standards through meticulous attention to detail
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel management systems (Opera, OPERA Cloud)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for errands)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Austin attractions and transportation