Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents in our premium NYC and Georgia properties. This entry-level role offers comprehensive training, competitive pay, and growth opportunities in the heart of the travel industry. Enjoy flexible shift schedules while delivering exceptional guest experiences. No prior experience required – just your energy, enthusiasm, and commitment to excellence!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and urgency
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Maintain a pristine and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency and multitasking ability
- Positive attitude and problem-solving mindset
- Attention to detail and organizational skills
- Previous customer service experience preferred