Job Description
Are you looking for a dynamic role in the heart of the Motor City? Do you value flexibility and immediate access to your earnings? We are seeking a dedicated Front Desk Agent to join our team. We offer daily pay options and a supportive environment for shift work.
As a Front Desk Agent, you are the face of our brand. You will manage guest interactions, ensuring every visitor leaves with a lasting positive impression. We pride ourselves on our premium service standards and our commitment to employee satisfaction. If you thrive in a fast-paced environment and want a job that respects your time and compensates you fairly, this is the opportunity for you.
Responsibilities
- Greet and Welcome: Provide a warm, premium welcome to all guests, managing check-ins and check-outs with speed and efficiency.
- Reservation Management: Accurately handle phone calls and online inquiries to manage room bookings and special requests.
- Shift Coordination: Adhere to shift schedules and communicate effectively with housekeeping and security teams during your shift.
- Guest Relations: Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary.
- Security & Access: Verify guest identities and maintain secure access to the property, ensuring safety protocols are followed.
- Revenue Management: Upsell amenities, room upgrades, or dining options to enhance the guest experience and maximize revenue.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred but not required for the right candidate.
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Communication: Excellent verbal communication skills and a professional, friendly demeanor.
- Technology: Proficiency with property management systems (PMS) and basic computer skills.
- Attendance: Reliable attendance and a strong work ethic are essential.