Job Description
Join the Premier Hospitality Team in Miami, FL!
Grand Horizon Hotels is currently hiring immediately for enthusiastic Front Desk Agents to join our dynamic team. If you thrive in a fast-paced environment and have a passion for guest satisfaction, we want to hear from you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer competitive pay, flexible scheduling, and excellent career growth opportunities.
Why Join Us?
- Competitive hourly wage ($16 - $20/hr)
- Health, dental, and vision insurance
- Employee discount on hotel stays
- Free parking
- Opportunities for advancement
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure.
- Check-In/Out: Efficiently manage guest registration processes using property management systems.
- Guest Relations: Handle inquiries, complaints, and requests with empathy and efficiency.
- Phone Operations: Answer and redirect calls professionally, taking accurate messages.
- Lobby Maintenance: Ensure the front desk area and lobby are clean, organized, and inviting.
- Concierge Services: Assist guests with local recommendations, transportation, and restaurant reservations.
- Security: Verify identification for guests and maintain a safe environment.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required.
- Education: High school diploma or GED equivalent.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency in Microsoft Office and hotel PMS software.
- Appearance: Professional appearance and demeanor at all times.
- Availability: Ability to work flexible shifts, including weekends and holidays.
- Personality: Friendly, outgoing, and service-oriented attitude.