Job Description
Join our dynamic team at Grand Harbor Inn as a Front Desk Agent! No prior experience is required – we provide comprehensive training to launch your hospitality career. Enjoy flexible shift schedules including nights, weekends, and holidays while delivering exceptional guest experiences in Baltimore's vibrant downtown.
We offer competitive compensation, career advancement opportunities, and a supportive work environment. Perfect for students, career changers, or those seeking flexible hours. Apply today and start your journey in the exciting world of hospitality!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with accuracy
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Monitor security procedures and guest safety protocols
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to stand for extended periods
- Positive attitude and team player mentality