Job Description
Are you ready to launch a rewarding career in the dynamic world of hospitality? Premier Hospitality Solutions is currently seeking enthusiastic individuals to join our team as Front Desk Agents.
Don't worry if you lack formal experience—we value attitude, work ethic, and a smile over prior history. We offer comprehensive on-the-job training to help you succeed. Join us in Baltimore, MD, and become part of a company that values your growth and customer service excellence.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage guest check-in and check-out processes efficiently using property management software.
- Answer incoming calls and emails promptly, directing inquiries to the appropriate departments.
- Handle cash and credit transactions accurately while maintaining strict adherence to security protocols.
- Assist with concierge requests, including directions, local recommendations, and restaurant reservations.
- Maintain the cleanliness and professional appearance of the front desk area and lobby.
Qualifications
- No prior experience required; we will teach you the ropes!
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and typing skills are preferred.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 20 lbs).
- Reliable transportation and a valid ID.
- A passion for providing exceptional customer service.