Job Description
Are you looking for an exciting opportunity to kickstart your career in the hospitality industry? The Boston Metro Hotel Group is seeking a friendly and professional Front Desk Agent to join our dynamic team. We value our team members and offer a comprehensive training program for those with no prior experience.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and memorable stay. We pride ourselves on exceptional customer service and are looking for individuals who are eager to learn and grow within our establishment.
Why Join Us?
- No experience necessary – We provide full training.
- Competitive hourly pay ($18 - $25/hr).
- Flexible scheduling and employee discounts.
- Career advancement opportunities within the hotel group.
Responsibilities
- Greet and welcome guests warmly upon arrival, providing a positive first impression.
- Check guests in and out efficiently using our property management system.
- Answer phone calls and emails promptly, responding to inquiries regarding reservations and local services.
- Handle guest requests, including room changes, wake-up calls, and concierge recommendations.
- Process payments and ensure accurate billing for all services.
- Maintain a clean, organized front desk area and lobby environment.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED) preferred.
- Previous customer service experience is a plus but not required.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with computers and basic data entry.
- A positive attitude and a genuine desire to help others.