Job Description
Are you looking for a rewarding career in hospitality? We want to meet you!
Summit Hospitality Group is currently seeking a friendly and professional Front Desk Agent to join our dynamic team in Charlotte, NC. We are dedicated to providing exceptional guest experiences and are hiring individuals with no prior experience who are eager to learn.
As the first point of contact for our guests, you will set the tone for their entire stay. We provide comprehensive training and mentorship to help you master the art of hospitality. If you possess a warm personality and a strong work ethic, we want to hear from you.
Why Choose Summit Hospitality?
- Competitive hourly rate ($18.00 - $22.00)
- Health, dental, and vision insurance for full-time employees
- Employee discounts on hotel stays and local attractions
- Clear career advancement pathways within the company
- Supportive and team-oriented work environment
Join us and start your journey in the hospitality industry today.
Responsibilities
- Guest Welcome: Provide a warm, professional greeting to all guests upon arrival and departure, ensuring a memorable first impression.
- Check-In/Out: Efficiently manage the check-in and check-out processes, verifying guest information and processing payments accurately.
- Communication: Answer incoming phone calls and emails promptly, responding to inquiries regarding hotel services and local recommendations.
- Lobby Maintenance: Maintain a pristine and organized lobby area, ensuring the reception desk is tidy and welcoming at all times.
- Reservations: Assist with managing room availability and making reservations using our Property Management System.
- Service Requests: Handle guest requests and minor issues with patience and professionalism, escalating complex situations to management when necessary.
Qualifications
- Attitude Over Experience: A positive attitude and a genuine willingness to learn; prior hospitality experience is not required.
- Communication Skills: Excellent verbal and written communication abilities with a friendly and approachable demeanor.
- Customer Focus: A strong passion for helping others and delivering exceptional guest experiences.
- Technical Skills: Basic computer proficiency and the ability to learn new software quickly.
- Reliability: Punctual and dependable with the ability to work flexible shifts, including weekends and holidays.
- Professional Appearance: Must present a neat and professional appearance at all times.