Job Description
Are you a people person looking for an exciting career in the hospitality industry? Grand Lakes Hospitality is currently seeking a dynamic Front Desk Agent to join our award-winning team in Chicago, Illinois.
Why Join Us?
- No Experience Required: We provide comprehensive training and mentorship for the right candidates.
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways to management roles within our expanding network.
- Modern Environment: Work in a state-of-the-art facility with a supportive and inclusive team culture.
We are looking for individuals who possess a positive attitude, a professional appearance, and a genuine desire to make every guest's stay unforgettable.
Responsibilities
- Greet all guests warmly upon arrival and departure, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, including verifying identity and collecting payments.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Assist guests with local recommendations, directions, and any special requests.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process reservations and update guest information in our property management system.
- Handle minor guest complaints with patience and escalate issues to management when necessary.
Qualifications
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Professional appearance and grooming standards.
- Ability to multitask and remain calm in a busy environment.
- Flexibility to work varying shifts, including weekends and holidays.