Job Description
We are seeking energetic and reliable individuals to join our team as Front Desk Agents in the vibrant city of Chicago. This is a fantastic opportunity for those looking to start a career in hospitality with no prior experience required. We pride ourselves on providing world-class service and offer comprehensive on-the-job training to help you succeed in a fast-paced environment.
Why Choose Us?
- Competitive hourly wage ranging from $18.00 to $24.00.
- Full training program for candidates with no background in hospitality.
- Employee discounts on local amenities and services.
- Clear path for career advancement within the company.
Join us and become the first point of contact for our valued guests!
Responsibilities
- Guest Welcome: Greet all visitors and guests warmly upon arrival, ensuring a professional and welcoming atmosphere at the front desk.
- Communication Hub: Answer incoming phone calls with a positive tone, route messages accurately, and answer general inquiries regarding our services.
- Check-In/Out: Assist guests with the check-in and check-out processes, collecting necessary information and processing payments efficiently.
- Administrative Support: Sort and distribute incoming mail, handle package deliveries, and maintain an organized reception area.
- Issue Resolution: Address guest concerns or complaints promptly and escalate complex issues to management when necessary.
- Facility Maintenance: Monitor the lobby for cleanliness and report any maintenance or safety issues to the facilities team immediately.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous front desk or customer service experience is not required; we are willing to train the right candidate.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Technical Skills: Basic proficiency with computers and Microsoft Office applications.
- Availability: Must be flexible to work varying shifts, including weekends, evenings, and holidays.
- Personality: A friendly, approachable, and professional demeanor is essential.