Job Description
Join our award-winning team at the Grandview Hospitality Group as a Front Desk Agent in vibrant Cleveland! No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules including nights/weekends, and opportunities for advancement. You'll be the welcoming face of our premium downtown hotel, creating memorable guest experiences while developing valuable customer service skills. Apply today and start your journey in the heart of Ohio's tourism hub!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle guest inquiries with professionalism and problem-solving skills
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to ensure smooth operations
- Uphold brand standards for cleanliness and exceptional service
- Assist with luggage handling and valet services as needed
- Participate in daily shift briefings and team meetings
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal abilities
- Basic computer literacy and willingness to learn proprietary systems
- Flexibility to work rotating shifts (days, evenings, weekends, holidays)
- Positive attitude and commitment to guest satisfaction
- Ability to stand for extended periods and lift up to 25 lbs
- Valid driver's license preferred for valet services