Job Description
Are you a people-person looking for an exciting career in hospitality?
We are currently seeking a dedicated Front Desk Agent to join our award-winning team in Cleveland, OH. Even if you have no prior experience, we want to hear from you! We provide comprehensive training to help you succeed in this entry-level role.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for candidates who are reliable, friendly, and eager to learn.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer phone calls and respond to emails promptly and professionally.
- Handle cash, credit card transactions, and make change accurately.
- Assist with check-out procedures and answer any questions about local amenities.
- Maintain a clean and organized front desk area.
Qualifications
- No prior experience is required; we train the right candidates.
- Must be at least 18 years of age.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and typing skills.
- Professional appearance and demeanor.