Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're urgently seeking motivated individuals to deliver exceptional guest experiences at our premium downtown Columbus location. No prior experience is required—we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company. If you're a people person with a passion for service, apply today!
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments
- Answer multi-line phone calls and respond to guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with professionalism and empathy
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Proficient with basic computer technology
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and customer-focused mindset
- Willingness to learn new systems and processes
- Attention to detail and organizational abilities