Job Description
Are you a people person looking for a rewarding career in the heart of New York City? We are currently seeking a friendly and professional Front Desk Agent to join our dynamic hospitality team. We offer daily pay options and are proud to be an equal opportunity employer that welcomes candidates from all backgrounds, including those with no prior experience.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We provide comprehensive training to ensure your success, making this the perfect opportunity for motivated individuals looking to start their career in the service industry.
Why Join Us?
- Daily Pay: Get paid faster with our instant pay feature.
- No Experience Needed: We train you from scratch.
- Growth Opportunities: Clear path to management roles.
Don't miss this chance to work in one of the world's most exciting cities. Apply today!
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival and assist with check-in and check-out processes efficiently.
- Communication: Answer phone calls and emails promptly, answering inquiries regarding hotel amenities, local attractions, and services.
- Guest Services: Address guest requests and complaints professionally, escalating issues to management when necessary to ensure satisfaction.
- Front Desk Operations: Manage room bookings, update guest profiles in the Property Management System (PMS), and handle cash transactions accurately.
- Building Maintenance: Monitor the lobby and common areas to ensure a clean, organized, and welcoming environment for guests.
- Administrative Tasks: Assist with mail delivery, package handling, and general front desk administrative duties.
Qualifications
- Attitude: A positive, friendly, and professional demeanor with a genuine desire to help others.
- Communication: Excellent verbal and written communication skills in English.
- Reliability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Computer Skills: Basic computer proficiency and familiarity with Point of Sale (POS) systems is a plus but not required.
- Education: High school diploma or GED preferred.
- Professionalism: Punctuality and the ability to work well in a fast-paced team environment.